In this eye-opening episode, Matt Edmundson unpacks the costly problem of involuntary churn with Frank Arellano, CEO of Revolv3. Discover how payment processing glitches silently drain revenue from subscription businesses, with a staggering 10-14% of eCommerce orders declining and two-thirds of these being "false declines" - costing businesses $600 billion annually.

Frank shares his journey from Experian executive to payment optimization pioneer, revealing how addressing this hidden problem can instantly increase revenue without additional marketing. With practical insights on increasing payment approval rates and using AI for better payment processing, this conversation unveils strategies that can transform your subscription business's bottom line.

I wonder how many of us are unknowingly losing customers and revenue through these payment glitches?

Are we spending too much time on voluntary churn while ignoring the silent killer of false declines?

What might happen if we took a closer look at our payment processing statements and understood our true approval rates?

The conversation reveals that many business owners simply don't know their payment approval rates - but this metric could be hiding significant untapped revenue potential.

For more information about reducing involuntary churn and optimizing your payment processing, visit our website for strategies to improve your effective collection rate and increase your subscription business revenue.

Resources

Frank's company Revolv3: https://revolv3.com

Shownotes: https://www.ecommerce-podcast.com/the--600-billion-payment-problem-secretly-destroying-your-bottom-line-with-frank-arellano

Frank's Email: frank.arellano@revolv3.com

Frank's LinkedIn: https://www.linkedin.com/in/frankarellano/

Matt's LinkedIn: https://www.linkedin.com/in/mattedmundson/

Instagram: https://www.instagram.com/ecommercepodcast/ 

Website: https://www.ecommerce-podcast.com/